Slack integration requires a Pro or Enterprise plan.
Setup
1
Connect your Slack workspace
Go to the Integrations page in your dashboard and click Add Slack Workspace. This starts an OAuth flow to authorize the bot in your Slack workspace.
2
Add the bot to a channel
In Slack, open the channel where you want to receive alerts. Go to Channel settings > Integrations and add The Context Company bot.
3
Subscribe the channel
Type
/subscribe in the Slack channel to register it for alerts and recaps.Scheduled reports
Enable automated performance summaries delivered to your subscribed channels:
Configure reports from the Integrations page by toggling the frequency options. See Recaps for details on what’s included in each report.
Insight search in Slack
Mention the bot (@The Context Company) in any channel where it’s installed to use insight search directly from Slack. Ask anything about your agent data and get answers in-thread.
The bot supports threaded conversations - ask follow-up questions in the same thread to drill deeper. The bot remembers the conversation context, so you can go from “What are the most common errors?” to “Show me examples of the first one” naturally.
When the bot detects a behavior worth tracking (like recurring user frustration around a specific topic), it suggests creating a pattern with interactive buttons directly in the thread.